CANCELLATIONS, RESCHEDULING AND REFUNDS 

Any cancellations received within 48 hours of a scheduled appointment will incur a Cancellation Fee. Cancellations received between 24 and 48 hours prior to any scheduled appointment, will incur a 50% Cancellation Fee. Cancellations received within 24 hours of any scheduled appointment will incur the full fee (100%). Cancellation Fees will be automatically charged to the nominated credit/debit card. You may reschedule the Service with no penalty subject to our availability. Technical difficulties on your end preventing session attendance will be treated as a cancellation under these terms.

To the extent permitted by law, any other refunds for any cancellations of the Psychology Services are at our absolute discretion. No refunds will be given after a consultation has occurred regardless of whether you chose to implement our recommendations. We do not provide refunds for your change of mind, where you failed to provide us with adequate information or clearly explain your needs, or where you have failed to act on our advice.